Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If we issue the return label and email it to you, then you the cost of return shipping will be deducted from your refund.

Below you can find all the information you need about shipping options and delivery timelines. Once you place an order, you can follow your order along with the tracking information sent via email and in your BFF Account, all orders are requested 2 business day for fullfillment

We process and ship all orders Monday through Friday (excluding holidays). 

For Standard Orders (3-5 business day shipping timeframe), it may take up to 2 business days for shipping activity to be updated on the shippers tracking site after you initially receive your Shipping Confirmation email. 

For Standard Orders (3-5 business day shipping timeframe) ---- $10

Free Shipping on all USA orders $150+

LOST OR STOLEN PACKAGE

The BFF Company is not responsible for packages that are lost, stolen, misplaced, or missing after the shipping carrier confirms the package as delivered to the address provided by the customer at checkout.

Customers are responsible for providing a complete and accurate shipping address. The BFF Company is not responsible for packages delivered to an incorrect address due to information entered incorrectly by the customer.

If tracking shows that a package is still in transit and may be lost, please contact the shipping carrier to open an investigation or claim. We will provide available shipping and tracking information to assist with the investigation when necessary.

If a package is returned to The BFF Company because of an incorrect or incomplete address, refusal of delivery, or other circumstances attributable to the recipient, additional shipping charges may be required to resend the order.

 

Returns & Exchanges

You have 14 calendar days from the date you receive your order to request a return or exchange.

To be eligible, items must be unworn, unused, in their original condition and packaging, with all original tags attached. All returns and exchanges are subject to approval.

For hygiene and health reasons, panties, thongs, and other underwear bottoms are FINAL SALE and cannot be returned or exchanged.

 

Refunds

Once we receive and inspect your eligible returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original method of payment. Please allow 7–10 business days for the credit to appear, depending on your financial institution.

Original shipping charges are non-refundable. Return shipping costs are the customer's responsibility. If The BFF Company provides a return shipping label, the cost of the label will be deducted from the refund.