Return & Refund Policy

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

You have 14 calendar days from the date you receive your order to request a return.

Important Hygiene Policy

For hygiene and health protection reasons, all underwear products, including panties, thongs, briefs, G-strings, shapewear worn as underwear, and other intimate apparel, are final sale and cannot be returned or exchanged, even if they are unworn or tried on.

This policy helps ensure the health, safety, and confidence of all our customers.

Return Process

To start a return, please contact us at thebffcompany2026@gmail.com.

If your return request is approved, we will provide a return shipping label along with instructions on how and where to send your package.

Items returned without prior authorization will not be accepted.

For any questions regarding returns, you can also contact us at thebffcompany2026@gmail.com.

Inspection & Refunds

Once we receive your returned item, we will inspect it and notify you that we have received it.

After the inspection, we will inform you whether your refund has been approved.

If approved, your refund will be issued to your original method of payment. Depending on your bank or credit card issuer, it may take 7–10 business days for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is defective, damaged during shipping, or you received the wrong item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

The following items are not eligible for return or refund:

• Underwear and intimate apparel (for hygiene and health protection reasons)

• Any item that has been worn, washed, used, or damaged after delivery

• Sale or clearance items

• Gift cards

Exchanges

The fastest way to exchange an item is to return an eligible product (if applicable). Once your return has been approved, simply place a new order for the desired item.

Refund Policy

If your return is approved, your refund will be processed automatically to your original payment method.

Please note that your bank or credit card company may require additional time to process and post the refund.

Products purchased on sale or clearance are not eligible for refunds.